Raving Fans: A Revolutionary Approach To Customer Service cover

Raving Fans: A Revolutionary Approach To Customer Service

Ken Blanchard, Sheldon Bowles

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"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."

This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.

Genre
Business & Economics Customer Relations Management
Pages 160 Pages
Published May 19, 1993
Publisher Harper Collins
Language English
ISBN 9780688123161
ASIN 0688123163
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